Instructor: Val Boudreau
Assertiveness impacts more than the way in which we communicate. By increasing your ability to effectively assert your needs you will gain confidence, the respect of others, and become more decisive - even in challenging situations. This half-day program will help participants increase their influence and credibility, add confidence to their communication, become more effective in dealing with conflict situations, and increase results. Learn the power of a positive, clear "No", while maintaining or earning respect from those around you. This program can mark a turning point in your life!
Business professionals, associates, team leaders, anyone who would benefit from being able to communicate more directly, tactfully, and effectively
HRCI & SHRM Credits: 3.25
NEW - Get Results with Productive Conflict
Workplace conflict is inevitable. By increasing self-awareness around conflict behaviors, learners effectively respond to the uncomfortable and unavoidable challenges of workplace conflict.
Business Writing Excellence
Participants will learn the ingredients for effective business writing including: basic grammar, commonly misspelled and misused words and terms, etiquette and the virtue of brevity, editing and proofreading.
HR Essentials - 3-Day Certifcate Series
A broad overview of the current HR body of knowledge.