Training Calendar

Assertiveness: Bringing the Balance

Instructor: Val Boudreau
Fee: $175

Assertiveness impacts more than the way in which we communicate.  By increasing your ability to effectively assert your needs you will gain confidence, the respect of others, and become more decisive - even in challenging situations.  This half-day program will help participants increase their influence and credibility, add confidence to their communication, become more effective in dealing with conflict situations, and increase results.  Learn the power of a positive, clear "No", while maintaining or earning respect from those around you.  This program can mark a turning point in your life!

Target Audience
Business professionals, associates, team leaders, anyone who would benefit from being able to communicate more directly, tactfully, and effectively

Learning Objectives

  • Know and measure your own assertiveness quotient
  • Develop the ability to see the distinctions between assertive, aggressive and passive behavior
  • Identify how assertiveness can be lost through the use of language and non-verbals
  • Learn how to express feelings and make requests in a safe, assertive manner
  • Discover when it's appropriate not to be assertive
  • Apply and practice your assertive behavior skills in a variety of on-the-job and real-life situations


  • Assertiveness
  • Giving Feedback
  • Trust & Respect
  • Conflict Management
  • Listening

HRCI & SHRM Credits: 3.25