Instructor: Val Boudreau
|May 28, 2019||8:30am - 12:00pm||CS001.190528CRI||Cranston, RI||REGISTER NOW|
|Dec 03, 2019||8:30am - 12:00pm||CS001.191203WALL||Wallingford, CT||REGISTER NOW|
Assertiveness impacts more than our communication styles. By increasing your ability to effectively assert your needs you’ll gain confidence, the respect of others, and become more decisive - even in challenging situations. You’ll build skills to help express your feelings and make requests in an appropriately assertive manner.
Business professionals, associates, team leaders, anyone who would benefit from being able to communicate more directly, tactfully, and effectively
• Identify your own assertiveness quotient
• Explain the distinctions between assertive, aggressive and passive behavior
• Apply and practice assertive behavior skills in a variety of on-the-job and real-life situations
HRCI & SHRM Credits: 3.25
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