Training Calendar

Communication Skills & Establishing Performance Expectations (Day 2 of Principles of Leadership for Supervisors & Managers)

Instructor: EANE Staff
Fee: $350.00

For dates, locations and to register for this program individually please contact Michele Jackson at 877-662-6444 or mjackson@eane.org

Pre-requisite: Must complete DiSC Managment Assessment before taking program.

Giving clear directions, practicing active listening skills and using non-defensive communication techniques improves leadership effectiveness. Studies show that managers and supervisors spend over 25% of their time managing conflict. When performance expectations are made clear, and reinforced properly, managers can avoid the appearance of bias. They can also improve the consistency of production through a more accountable workforce. Through interactive discussions and use of real life situations, participants learn a variety of management strategies and when to use them effectively.

Target Audience
Supervisors, managers and others in a leadership position seeking to enhance their communication skills in the critical area of setting and adhering to performance standards

Learning Objectives

  • Learn the roadblocks to effective communication
  • Understand the power of listening
  • Learn how to send a clear message
  • Understand the importance of non-verbals
  • Practice assertive communication skills
  • Determine optimal performance levels
  • Create a system of accountability

Competencies

  • Approachability
  • Assertiveness
  • Influencing
  • Informing
  • Listening

HRCI  BMS & SHRM Credits: 6.5