Training Calendar

The Art of Courageous Conversations

Instructor: Emmy Monticelli
Fee: $275.00

Date: Time: Code: Location:  
Jun 12, 2019 8:30am - 4:30pm CS001.190612AUB Auburn, MA REGISTER NOW
Dec 18, 2019 8:30am - 4:30pm CS001.191218A Agawam, MA REGISTER NOW


This interactive workshop is designed for those who have the difficult task of delivering sensitive feedback or conducting courageous conversations. Participants will leave this workshop having a strategy to prepare and conduct these conversations, techniques to manage emotional reactions and a concrete plan on how to approach and have  their next difficult conversation whether it’s with an employee, a boss, a partner or mother-in-law.

Learning Objectives

  • Define what a courageous conversation is
  • List a minimum of 3 benefits of having a courageous conversation
  • Share a minimum of 3 things that prevent us from having courageous conversations and one solution to overcome each
  • Describe and demonstrate the 5 steps of having a difficult conversation
  • List a minimum of 3 tasks to do when preparing to have a difficult conversation
  • Demonstrate a minimum of 1 way to begin a difficult conversation
  • Share a minimum of 5 trigger words that ignite difficult conversations
  • Explain and demonstrate how to manage a minimum of 2 different types of emotions
  • Apply the difficult conversations strategy to their own conversations they need to have


HRCI & SHRM Credits: 6.5