Instructor: EANE Staff
Fee: $Onsite Training Program Only. Call for Details.
In today’s fast-changing and highly competitive business climate, offering excellent customer service has never been so important. But what about taking a different approach? Has your organization tried looking inward to find the answers to offering great service? Organizations consist of an independent chain of individuals and functional units, each taking input from one another which ultimately impacts external customer service. If everyone within the organization works to provide the “internal” customers with better service, then the end customer will receive a much higher quality service in the long run. Focusing on your internal customers not only helps your organization to survive and prosper, but also has the added benefit of motivating your employees, meeting their needs and promoting a satisfying working environment for everyone.
Employees at all levels.
• Understand who are your internal customers and how to serve them better
• Increase levels of accountability to one another as coworkers
• Strengthen collaborative efforts versus competitive ones
• Learn how to build stronger organizational alignment towards the pursuit of company goals and external customer satisfaction
• Customer Service
• Customer Focus
• Work Relationship
On-site Training Program Only. Call for details.
Job Evaluation - NPEP
How do you evaluate the worth of jobs within your organization? Are some jobs more valuable than others? In this half-day program participants will learn how to conduct job evaluations using the National Position Evaluation Plan (NPEP) point factor system.
HR as a Coach
Learn the tools and techniques of coaching and influencing.
This ½ day workshop is designed to help you set priorities and manage your time so that you can enhance individual performance.