Instructor: EANE Staff
|Jan 25, 2018||8:30am - 4:30pm||L003.180125SER||Pittsfield, MA||REGISTER NOW|
|Mar 15, 2018||8:30am - 4:30pm||L003.180315SER||Agawam, MA||REGISTER NOW|
|Apr 03, 2018||8:30am - 4:30pm||L003.180403SER||Greenfield, MA||REGISTER NOW|
|Apr 24, 2018||8:30am - 4:30pm||L003.180424SER||Waterbury, CT||REGISTER NOW|
|May 02, 2018||8:30am - 4:30pm||L003.180502SER||Lincoln, RI||REGISTER NOW|
|May 15, 2018||8:30am - 4:30pm||L003.180515SER||Marlborough, MA||REGISTER NOW|
|Jun 19, 2018||8:30am - 4:30pm||L003.180619SER||Auburn, MA||REGISTER NOW|
|Aug 15, 2018||8:30am - 4:30pm||L003.180815SER||Agawam, MA||REGISTER NOW|
|Sep 12, 2018||8:30am - 4:30pm||L003.180912SER||Waterbury, CT||REGISTER NOW|
|Oct 18, 2018||8:30am - 4:30pm||L003.181018SER||Auburn, MA||REGISTER NOW|
|Nov 07, 2018||8:30am - 4:30pm||L003.181107SER||Agawam, MA||REGISTER NOW|
|Nov 29, 2018||8:30am - 4:30pm||L003.181129SER||Lincoln, RI||REGISTER NOW|
High performance organizations depend on employees called Team Leaders, Lead Workers, or Group Leaders more than ever before. These individuals may have limited authority, but great responsibility for producing results and making the “rubber meet the road” as far as productivity. High performance is achieved or not achieved by those they lead, so while the Team Leader may not have the power of management, they must possess the skills to effectively communicate, influence, set goals, manage time, and resolve conflicts. They also need to be able to improve the efficiency of their team through diagnosing problems and effectively training others.
This interactive two-day certification program will help ensure that your Team Leaders are well prepared to perform at a high level. Through group discussions, exercises, role-plays, and action planning, participants will develop the skills they need to succeed as a Team Leader, and better understand how to apply those skills to their specific workplace situations.
TARGET AUDIENCE: Leads, group leaders, work coordinators and assistant supervisors within any organization.
*PLEASE NOTE: Participants must complete the Everything DiSC® Workplace Assessment and the Thomas Kilmann Conflict Assessment prior to attending Day 1.
Day 1: Leadership Skills for Lead People I
In the first day of this program, leads develop their leadership skills through hands-on participation and skill practice. Participants will increase their interpersonal skills by understanding and adapting to different behavioral styles of their team members as well as learning how to deal with conflict in a productive, effective manner.
• Learn how to communicate and work with different personalities and behavioral styles
• Learn how your behavioral style affects others
• Learn what to do when conflict happens
• Learn how to manage conflicts
• Conflict Management
Day 2: Leadership Skills for Lead People II
The second day of this program explores the unique challenges faced by employees who lead and give direction to their co-workers. Typically, these lead employees have increased responsibility coupled with limited authority and perform similar duties as those they guide and influence. Participants will increase confidence and insight into leading their peers to meet goals. They will learn the core competencies for success and gain new perspectives about their responsibilities.
• Define and understand management’s expectations
• Identify the characteristics of effective leaders
• Learn how to build credibility, trust and acceptance
• Learn key communication skills
• Practice effective feedback and training techniques
• Influencing Others
• Leadership Presence
March 15th and 22nd
Aug 15th and 22nd
Nov 7th and 14th
June 19th and 26th
Oct 18th and 25th
Greenfield, MA | April 3rd and 10th
April 24th and May 1st
Sept 12th and 19th
May 2nd and 9th
Nov 29th and Dec 6th
Marlborough, MA | May 15th and 22nd
Pittsfield, MA | January 25th and February 1st
HRCI & SHRM Credits: 13 for complete series
Job Evaluation - NPEP
How do you evaluate the worth of jobs within your organization? Are some jobs more valuable than others? In this half-day program participants will learn how to conduct job evaluations using the National Position Evaluation Plan (NPEP) point factor system.
HR as a Coach
Learn the tools and techniques of coaching and influencing.
This ½ day workshop is designed to help you set priorities and manage your time so that you can enhance individual performance.