Training Calendar

Managing Performance Problems and Handling Conflict (Day 5 of Principles of Leadership for Supervisors & Managers)

Instructor: EANE Staff
Fee: $370.00

For dates, locations and to register for this program individually please contact Michele Jackson at 877-662-6444 or mjackson@eane.org

Pre-requisite: Must complete DiSC Management Assessment before taking program.

Using communication skills, participants will learn how to effectively provide feedback to help their employees get back on track to improve their performance.  Participants also explore conflict modes and how their own conflict style “shows up”. They will apply a conflict resolution technique to a real situation.  

Target Audience

Managers, supervisors, HR professionals and others responsible for the supervision and performance management of employees

Learning Objectives

• Determine the difference between behavioral issues and performance issues

• Learn an effective communication method to address performance problems

• Identify conflict modes and apply the C.A.L.M.E.R. technique to a real situation

• Develop strategies and action plans for applying skills back on the job

Competencies

• Conflict Management

• Feedback

• Leading Others

 

HRCI Business & SHRM Credits: 6.5