Instructor: EANE Staff
|Jul 11, 2019||8:30am - 12:00pm||L020.190711AUB||Auburn, MA||REGISTER NOW|
Different generational groups working closely together can offer exciting opportunities, but can also present challenges at times. Today’s supervisors and managers must skillfully handle intergenerational conflict or risk decreased productivity, poor customer service, and high turnover. With the varied preferences of the four generations regarding communication, respect, boundaries, and priorities, finding the right approach can be challenging.
In this course you'll gain an appreciation for the preferences, strengths and challenges that members of each generation offer. We'll explore the motivations of each generation, working with supervisory practice cases to apply the concepts.
Supervisors, managers, HR Professionals and others responsible for the supervision and performance management of employees
• Develop an understanding of generational differences
• Identify the behaviors that help and hinder communication
• Gain perspective on your own preferences and awareness
• Learn strategic processes for effective communication
• Honor, engage and motivate employees of different generations
HRCI & SHRM Credits: 6.5
Emotional Intelligence (EQ) for Managers & Supervisors - Agawam, MA
Discover strategies you can use immediately to take your EQ to new heights. Reap the rewards that being emotionally intelligent renders.
FMLA, ADAAA & Workers Compensation: Taming the 3-Headed Dragon - Agawam, MA
The intricate compliance issues involved in managing an employee with a medical condition.
NEW - Coaching For Results - Agawam, MA
Attendees will learn what coaching is and isn’t, why coaching is important, the necessary skills managers need to be an effective coach, the various manager mindsets managers will need to overcome, simple coaching methods to use back on the job and how we can support our managers in becoming better coaches.