Training Calendar

Communication Skills & Establishing Performance Expectations

Instructor: EANE Staff
Fee: $350.00

For dates, locations and to register for this program individually please contact Michele Jackson at 877-662-6444 or mjackson@eane.org

Giving clear directions, practicing active listening skills and using non-defensive communication techniques improves leadership effectiveness. When performance expectations are made clear, and reinforced properly, the appearance of bias can be avoided. With improved communication, you’ll improve production consistency by increasing the accountability of your entire team. Through interactive  discussions and use of real life situations, you’ll learn several management strategies and when to use them effectively.

*Note: This training is available as a standalone class or as the 2nd day of our Principles of Leadership for Supervisors & Managers series. (See Principles of Leadership description here.)

Pre-requisite: Must complete DiSC Managment Assessment before taking program.

Target Audience
Supervisors, managers and others in a leadership position seeking to enhance their communication skills

Learning Objectives

• Demonstrate and effectively apply four core communication skills: Speak in Specifics, Ask for Input, Listen and Respond, and Use Reinforcement Techniques
• Recognize where communicating expectations fits within a performance management cycle
• Develop clear goals and behavior-based expectations for the people you manage
• Demonstrate a four step model to clearly communicate and ensure understanding of performance expectations
• Write an action plan to apply skills back on the job

HRCI Business & SHRM Credits: 6.5