Training Calendar

Resolving Conflict Effectively

Instructor: Val Boudreau
Fee: $195.00

Date: Time: Code: Location:  
Sep 24, 2019 8:30am - 12:00pm PD038.190924A Agawam, MA REGISTER NOW


Whether you are a direct report, co-worker, or manager, there is no aspect of communication that can cause more damage to your culture and productivity than interpersonal conflict. When differences of opinion are not handled appropriately, discordant conflict can result and when left unmanaged, conflict can be a major source of job stress and lower productivity. This workshop helps participants understand the true nature of conflict, how to reap its benefits, and avoid the downsides of disruption conflict.  

This intensive half-day program will provide experiential learning and practice to teach managers and supervisors how to understand and adjust their own responses to conflict, to efficiently identify potential conflict before they happen, and to quickly resolve conflict in the moment.  Participants are asked to bring a conflict scenario with them to class.

Note: If you have taken the Principles of Leadership series within the past couple of years this program is based on the second half of Day 5 - Managing Performance Problems and Handling Conflict.

Target Audience
Managers, supervisors, team members, and any employee who needs to increase their awareness and skill level for identifying and reducing workplace conflict

Learning Objectives

• Explore the individual and organizational costs of conflict

• Identify your conflict style and the way it "shows up" in concflicts

• Apply a managed conflict model (CALMER) to a situation you are facing

• Develop a final action plan to apply back on the job


• Conflict Management

• Influencing

• Communication Skills

• Self-Awareness

HRCI & SHRM Credits: 3.25