Instructor: Val Boudreau
Fee: $ Call for pricing
Service Excellence presents a framework for improving service quality by those who directly or indirectly affect the customer. Participants learn key concepts behind providing superior service and how to apply these concepts in their day-to-day activities with customers.
The program uses examples, the latest customer research and customer business tactics to explore the best ways to treat customers.
The business of service requires a professional approach. Customer loyalty and referrals are so critical to the success of a business that they must be integrated into all aspects of the business. To be effective in the service business employees must identify and develop their service competencies.
NEW - Coaching Managers to Become Better Coaches - Cranston, RI
Attendees will learn what coaching is and isn’t, why coaching is important, the necessary skills managers need to be an effective coach, the various manager mindsets managers will need to overcome, simple coaching methods to use back on the job and how we can support our managers in becoming better coaches.
Winning the War for Talent - Waterbury, CT
This half-day program will provide you with talent retention strategies, updated approaches to planning, sourcing and recruiting tools and strategies that will help you build a successful pipeline of qualified talent for your organization at all levels.