Instructor: Val Boudreau
Fee: $ Call for pricing
Service Excellence presents a framework for improving service quality by those who directly or indirectly affect the customer. Participants learn key concepts behind providing superior service and how to apply these concepts in their day-to-day activities with customers.
The program uses examples, the latest customer research and customer business tactics to explore the best ways to treat customers.
The business of service requires a professional approach. Customer loyalty and referrals are so critical to the success of a business that they must be integrated into all aspects of the business. To be effective in the service business employees must identify and develop their service competencies.